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General Terms and Conditions
 

I. Rental agreement

  1. The following conditions regulate the contractual relationship between the landlord of our holiday home and the tenant, hereinafter referred to as the "customer". The holiday home is hereinafter referred to as the "property".

  2. When the customer receives the written booking confirmation, a direct rental agreement is concluded between the landlord and the customer. The basis of the contract - hereinafter also referred to as the "booking" - is the written booking confirmation, the presentation of the property on the website at the time of booking and these rental conditions.

  3. The landlord undertakes to provide the services specified in the booking in accordance with the contract and the law, in particular to make the property available for sole use at the booked time.

  4. The property is rented to the customer for the booked period. The customer undertakes to use the property exclusively for personal holiday purposes and with no more than the maximum number of people specified in the booking.

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II. Payment

  1. The customer undertakes to pay the rental price specified in the booking, the additional costs and the deposit.

  2. A deposit of 50% of the rental price is due upon booking. The remaining amount is due no later than 28 days before the start of the rental period. If there are less than 42 days between the booking and the start of the rental period, the rental price is due in one amount upon booking. Cancellation and rebooking costs are due immediately.

  3. Without full payment, the customer has no right to the booked service. The landlord can refuse to hand over the property to him.

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III. Travel Documents

  1. Unless otherwise agreed in the booking, the customer will receive travel documents with instructions from the landlord about key handover, arrival and other information after full payment of the rental price. The travel documents must be presented together with the booking confirmation at the start of the rental.

  2. If the travel documents have not arrived at the customer's premises within 14 days of full payment of the rental price, the customer is obliged to contact us immediately.

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IV. Deposit

  1. At the start of the rental period, a deposit of €200.00 must be paid as security.

  2. The landlord undertakes to transfer the deposit back to the customer within 7 days after the end of the rental period. Any additional costs incurred will be offset. The same applies to damage to the property for which the customer is responsible.

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V. Changes

  1. Customer requests for changes, for example regarding the rental period or the number of people traveling with the customer, are deemed to have been agreed upon receipt of the written confirmation from the landlord.

  2. Up until the start of the rental, the customer can be replaced by another suitable person. This requires written notification to the landlord, which contains the name and address of the replacement person. Until the replacement person has declared to the landlord that they will be responsible for all of the customer's contractual obligations, the customer remains bound by the contract.

  3. The landlord will inform the customer immediately of any changes to services. Unless the changes are merely minor, the customer can withdraw free of charge within 10 days by submitting a written declaration to the landlord.

  4. After booking, price increases are only possible for objectively justified and unforeseeable reasons to a verifiable extent, for example if fees, taxes and duties increase. In the event of price increases of more than 5% of the rental price, the customer can withdraw free of charge within 10 days by submitting a written declaration to the landlord.

VI. Cancellation

  1. Up until the start of the rental period agreed in the booking, the customer can cancel the booking by submitting a written declaration to the landlord. The time of receipt of the cancellation declaration is decisive.

  2. The following flat-rate cancellation costs apply: 25% of the rental price if you cancel up to 42 days before the start of the rental period, 60% of the rental price if you cancel from 41 to 28 days before the start of the rental period, 90% of the rental price if you cancel from 27 days before the start of the rental period, 100% from 5 days before the start of the rental period or in the event of a no-show.

  3. The customer is free to provide evidence that the landlord has suffered no or significantly less damage. This can generally be assumed if the property could be rented out to someone else for the same period and under the same conditions.

  4. Travel vouchers, gift vouchers or vouchers cannot be paid out if a booking is cancelled. In general, the cancellation costs listed under 6.2 also apply here. Vouchers are generally valid for three years from the date of issue and cannot be paid out unless otherwise stated.

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VII. On Site and After the Trip

  1. If nothing else is agreed in the booking, the landlord will make the property available to the customer on the day of arrival from 3 p.m. in the condition agreed in the contract. If the customer arrives later than 7 p.m., the landlord should be informed in advance. At the end of the rental period, the property must be vacated by 11 a.m. at the latest.

  2. The property must be swept clean and locked at the end of the rental period. The following work must be done beforehand: removing the bed linen, washing the dishes, cleaning the oven, emptying the wastepaper baskets and trash cans.

  3. The property may only be used by the maximum number of people stated in the booking confirmation. If additional people arrive, up to the maximum number of people in the property, they must be registered in advance and paid according to the price list. If no registration is made or if overnight stays are not permitted, a fee of 30 euros per night and person will be charged. The landlord may turn away excess people.

  4. Dogs, cats and other animals may not be kept or kept unless this is expressly agreed in the booking. The customer is liable for all damage caused by keeping animals.
    The customer is required to show consideration for the neighbors and is obliged to observe the rules set out in the digital guest folder.

  5. The customer undertakes to treat the property, including inventory and outdoor facilities, with the utmost care. The customer is liable for any damage to furnishings, rooms or the building caused by the customer's negligence. The customer must immediately report any damage to the landlord. The customer is liable for any consequential damage caused by failure to report in a timely manner.

  6. If any disruptions to the booked service occur, in particular defects in the property, the customer is obliged to do everything reasonable to help remedy the disruption or to minimize any damage that may occur. The customer is obliged to immediately report any disruptions to the service to the landlord.

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VIII. Termination

  1. The landlord can terminate the contract before or after the start of the rental period without observing a notice period if the customer does not make payments due on time despite a previous reminder or otherwise behaves in such a way that the landlord cannot reasonably be expected to continue the contractual relationship. In this case, the landlord can demand cancellation costs in accordance with Section 6 of these rental conditions.

  2. In addition, the contract can be terminated by both the customer and the landlord if the fulfillment of the contract is significantly made more difficult, endangered or impaired as a result of force majeure that was not foreseeable at the time the contract was concluded. The customer and the landlord are released from their contractual obligations. However, they must reimburse the other contracting party for services already provided.

IX. Liability of the Landlord

  1. The landlord is liable to the customer for providing the property in accordance with the contract and the law.

  2. The landlord is liable for the careful selection and control of the key holder and other persons and companies entrusted with the property.

 

X. Final Provisions

  1. The invalidity or ineffectiveness of individual provisions does not affect the validity of the remaining provisions. The landlord and customer will replace invalid or ineffective clauses with effective ones that are as close to them economically and legally as possible.

  2. In the event of a legal dispute, Cuxhaven will be the place of jurisdiction.

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